Product Support

Step 1. See if your question is answered or your problem solved by one of our support areas:

  Products General Topics
  EZTwain Pro 3.0 - Support Devices & Vendors: Compatibility & Features
  EZTwainX Support What is: STI, WIA, TWAIN
  Acquire - Support How can I capture video frames?
  EZTwain Classic - Support Can your products do OCR?
  Twirl TWAIN Probe - Support Do you support WTS or Citrix?

 

 
Google
this site: www.dosadi.com  the entire Web

Step 2. Search or post on our On-Line Forums. Dosadi technical staff monitor our forums every workday.

Problem Reporting Checklist  
  Dosadi product - name and version  
    Describe the action or code that failed - function call(s), arguments, etc.  
    Describe the result - error message (try to get the text, or a screen capture), return code, other tangible result or effect.
If you are working with EZTwain, EZTwainX, or Acquire, and the problem involves scanning or file i/o, it's a big help if you generate a log file and attach it to your e-mail or forum post.		  
Unless it is very obvious, explain how the result differs from what you expected.  

Step 3. Send an e-mail to support@dosadi.com. If you are reporting a problem, see checklist above.

We monitor our support e-mail continuously Weekdays 9a - 5pm Pacific Time, and intermittently on weekends.

Step 4. If your situation is urgent, we can be reached at (+1) 206.463.4087. Preferably 0900-1700 Pacific Time (GMT-8:00)



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